Talk to Gixodia
We are available by email, phone, WhatsApp, and video call. Every conversation is with a real engineer, never a chatbot. Response time during business hours: under 1 hour.
Email Support
For technical questions, software configuration, installation issues, or refund requests.
support@gixodia.comUnder 1 hour during business hours · 24/7 outside business hours, up to 12h
Direct Phone
Voice calls for urgent questions or software configuration walkthroughs.
+1 828 882 2132Monday–Friday 09:00 to 22:00 GST · WhatsApp available 24/7
WhatsApp Business
The fastest channel for short questions. Message us directly, response in minutes.
Open WhatsApp+1 (332) 209-9184
10-Day Free Trial
Start your 10-day free trial in minutes, no call required. Self-serve: you get access to the GIX-GOLD bot with hands-on setup help on MetaTrader 5 and configure your strategy. Card required to start, cancel anytime in your dashboard.
Start your 10-day free trialHeadquarters
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
Visits by appointment only.
Support Hours
- Email + WhatsApp: 24/7, response in under 1 hour during business hours
- Phone: Monday–Friday 09:00 to 22:00 GST (UTC+4)
- Video / Onboarding: By appointment, 7 days a week
Support Languages
English and Spanish, both full-time. Other languages on request via interpreter.
Legal Information
- Legal name: Gixodia Software Development Company
- Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
- Business nature: Software development company (SaaS / perpetual software licensing vendor)
- Gixodia is software only, not a broker, fund, custodian, or financial advisor.
Existing customer with an urgent issue?
If your software is failing in production, prefix your email subject with "URGENT [Order ID]" and an on-call engineer will respond within 30 minutes.