> ## In plain language (summary) > - No charge during the 10-day free trial. A card is required to start, but we do not charge it during the trial. > - If you do not cancel before the trial ends, your card is automatically charged the monthly price and renews monthly. > - Cancel anytime from your dashboard. After billing starts, cancelling stops future charges; your access continues to the end of the period you already paid for, then stops. > - No pro-rated refunds for partial months unless the law requires it. > - We always fix genuine billing errors, double charges, and unresolved software faults regardless of timing.
1. Free Trial: No Charge
Every customer receives a 10-day free trial of the Gixodia software. A valid credit card is required to start the trial, but we do not charge it during the 10-day trial. Card details are collected securely by Stripe Checkout, and Gixodia never handles or stores your card data. You install the software on your own MT5 broker account, configure your strategy, and run it under live conditions. If the software is not the right fit, cancel before the trial ends and you are never charged.
2. Automatic Renewal After the Trial
If you do NOT cancel before the 10-day trial ends, your subscription begins automatically and your card is charged the monthly price: Bot Euro USD $199/month or Bot Euro + Gold USD $249/month (VAT inclusive). The subscription then renews and is charged automatically each month until you cancel.**
3. Cancel Anytime: Access to the End of the Paid Period
You can cancel anytime from your account dashboard. There is no cancellation fee and no need to give a reason.
- Cancel during the 10-day trial: you are not charged at all.
- Cancel after billing has begun: you will not be charged again. Your subscription stays active and you keep full access until the end of the billing period you have already paid for. At the end of that period, access stops and the software deactivates.
Because you keep the access you paid for until the period ends, we do not provide pro-rated or partial-month refunds for the current period when you cancel, except where required by applicable law.
4. When We Do Issue Refunds
We will promptly correct and refund, regardless of timing:
- Billing errors and double charges (e.g., charged twice for the same period).
- Charges after a valid cancellation that should have stopped future billing.
- Unauthorised or fraudulent charges on your account.
- Unresolved software faults that we cannot fix and that prevent you from using the subscription you paid for.
- Any refund required by your local consumer-protection law (for example, statutory cooling-off rights in some jurisdictions).
5. What Is NOT Refundable
The following are not refundable:
- Partial/unused time in the current month after cancellation: you keep access to the end of the paid period instead (Section 3), unless the law requires otherwise.
- Customer trading outcomes. Gixodia does not hold or manage customer funds. Trading profits and losses occur in the customer's own broker account; Gixodia is not party to those transactions and cannot refund them.
- Third-party costs incurred by the customer. This includes broker spreads, broker commissions, broker swap fees, VPS rental, internet costs, or any other infrastructure expenses the customer chose to incur.
- Affiliate commissions paid out. If a customer requests a refund after an affiliate referral commission was paid to the referrer, the customer's eligible refund is processed normally; the affiliate commission is reconciled separately.
6. How to Cancel or Request a Refund
To cancel: open your Gixodia dashboard and cancel your subscription; it takes effect immediately for future renewals.
To request a refund in one of the situations in Section 4, email support@gixodia.com from the email address on your account with the subject line "Refund Request: [Order ID]", and include your full name as it appears on the order, the order ID (from your receipt email), and a one-line description of the issue. A Gixodia engineer will acknowledge your request within one business day and process any approved refund within 5 business days. Funds typically appear in your account within 3–10 business days, depending on your card issuer or bank.
7. Chargebacks
If you have a problem with a charge, please email us first at support@gixodia.com, and we resolve nearly all issues within 1–2 business days. Filing a chargeback with your card issuer before contacting us is more disruptive for both parties and may result in account suspension while the chargeback is investigated. Chargebacks filed without first contacting Gixodia may result in the underlying subscription being terminated once the chargeback is resolved.
8. Subscription / Recurring Charges (Summary)
Gixodia is a recurring monthly subscription (Bot Euro at USD $199/month, or Bot Euro + Gold at USD $249/month, VAT inclusive). Each subscription begins with a 10-day free trial that requires a valid credit card. No charge is made during the trial; if you do not cancel, your card is automatically charged at the end of the trial and each month thereafter until you cancel. You can cancel anytime from your dashboard. After the trial, cancellation stops future charges at the end of the current billing period; the subscription remains active until that period ends and does not renew thereafter. We do not provide pro-rated refunds for partial billing periods unless required by applicable law.
9. Refund Method
Refunds are issued back to the original payment method. If the original payment method has expired or been closed, Gixodia will work with the customer to find a viable alternative (typically a bank transfer, with the customer's bank details provided through a secure channel).
10. Currency and Exchange Rates
Refunds are issued in the same currency as the original transaction. If the customer's bank applies a different exchange rate when crediting the refund vs. when debiting the original payment, Gixodia is not responsible for the difference. Please contact your bank if you observe a meaningful gap.
11. Taxes
If sales tax or VAT was collected on the original transaction, the refund includes the corresponding tax amount. Gixodia coordinates with its tax-compliance partners to ensure correct tax reporting on refunds.
12. Contact
For all refund-related inquiries:
- Email: support@gixodia.com
- Phone: +1 828 882 2132
- Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Refund requests are processed by our customer success team in English and Spanish.
Version History
- v2.0 (2026-06-21): Rewritten for the recurring monthly subscription model: no charge during the 10-day trial (card required), automatic renewal, cancel anytime with access to the end of the paid period, and no pro-rated refunds for partial months unless required by law.
- v1.0 (2026-04-19): Initial publication. Refunds limited to genuine billing errors, duplicate charges, and unresolved software faults (no general money-back guarantee), with explicit non-refundable categories and a chargeback policy.