> ## In plain language (summary) > - Gixodia builds and licenses software. Our job is to give you a working, licensed file and the right to use it. That is what we are responsible for. > - Installation, account connection, setup, and hands-on tech help are done by an independent third-party service company, not by Gixodia. > - Opening, registering, verifying (KYC), funding, and connecting a broker account, and any managed/pooled (PAMM) enrollment, is your own free choice and your responsibility, whether you do it yourself or with help from an independent third party. Gixodia does not do this for you and is not responsible for it. > - Gixodia is NOT responsible for that third party’s actions, mistakes, mis-installation, damage, downtime, or any financial loss arising from installation, connection, or support. > - If you let someone install for you or access your machine/accounts, you do so at your own risk: vet them, supervise the work, keep backups, and protect your credentials. > - Any complaint about installation or support is against the installer who did the work, not against Gixodia.
1. Gixodia Is a Software House
Gixodia is a software development company. We build, maintain, and license algorithmic trading-bot software. Our sole and complete obligation under your subscription is to make available a working, licensed Software file and the licence to use it. We are not a broker, fund, custodian, financial advisor, or signal service, and we are not an installation, IT-services, or managed-deployment company.
When the Software file is delivered and your licence is active, Gixodia has met its core obligation. Everything to do with putting that file onto a machine, connecting it to an account, and configuring it is a separate matter described below.
2. Installation & Support Are Performed by an Independent Third Party
Where help to open, register, verify the identity for (KYC), or fund a broker account, connect to a broker or an MT5 terminal, enroll your account in a managed or pooled arrangement (for example a PAMM, MAM, or copy-trading pool), or with MetaTrader 5 (MT5) setup, VPS or server deployment, on-device configuration, remote "done-for-you" setup, optimisation, or live technical assistance is offered, requested, or provided, those services are performed by a separate, independent third-party service company ("the Installer"). Whether to open, register, fund, connect, or manage any account, and whether to engage the Installer or any third party to help you, is your own free and independent choice and your sole responsibility.
- The Installer is not Gixodia, and is not Gixodia’s agent, partner, subcontractor, employee, or representative. The Installer acts on its own account.
- Gixodia does not open, register, fund, connect, or manage any broker account for you, and is not responsible or liable for any such action taken by you or by any third party who assists you, including the broker you choose and any managed-pool or PAMM operator.
- Any arrangement, scheduling, instruction, fee, or communication between you and the Installer is solely between you and the Installer.
- Gixodia does not control, supervise, direct, certify, guarantee, insure, or take a fee-share in the Installer’s work, and Gixodia makes no representation about the Installer’s quality, qualifications, or results.
3. What Gixodia Is NOT Responsible For
To the maximum extent permitted by law, Gixodia is not responsible or liable for the acts, omissions, errors, delays, advice, negligence, conduct, or results of the Installer or any third party who installs, connects, configures, deploys, optimises, maintains, or provides technical help with the Software. This includes, without limitation:
- Mis-installation or misconfiguration: the Software being installed, set up, or configured incorrectly.
- Wrong settings or wrong connection: incorrect risk parameters, lot sizing, symbols, or connecting the Software to the wrong broker account or terminal.
- Damage and data loss: damage to your computer, VPS, operating system, MetaTrader terminal, files, or data.
- Downtime: any interruption, unavailability, missed trades, or delays caused by installation, setup, or support work.
- Security exposure: any compromise resulting from access you granted to the Installer or from credentials you shared.
- Financial loss: any direct or indirect financial loss, including trading losses, arising from or relating to installation, connection, configuration, or support.
Gixodia’s responsibility is limited to the working software file itself; it does not extend to how, where, by whom, or how well the file is installed or operated.
4. Third-Party Access Is at Your Own Risk
If you grant the Installer or any third party remote access to, or credentials for, your computer, VPS, MetaTrader terminal, broker account, email, or any other system, you do so at your own risk and on your own responsibility. You are responsible for:
- Vetting and choosing your Installer or service provider;
- Supervising the work and confirming the result before relying on it;
- Keeping your own backups of your system and data;
- Safeguarding and, where appropriate, rotating your passwords, licence keys, and broker credentials.
Gixodia never requires, requests, or needs your broker password or live-account login to license or run the Software, and Gixodia does not transmit your broker credentials, balance, or trade history to itself.
5. No Warranty on Third-Party Services
Any installation, connection, configuration, or support service is provided by the Installer "AS IS", without warranty by Gixodia of any kind. Nothing in this policy or your subscription makes Gixodia a guarantor, surety, or co-obligor of any Installer service. Gixodia gives no representation or warranty that any installation will be error-free, secure, profitable, or fit for your particular hardware, broker, or configuration.
6. Your Remedy Is Against the Installer
Any claim, dispute, or remedy arising from installation, connection, configuration, or technical-support services lies against the Installer that performed the work, not against Gixodia. You agree to indemnify and hold Gixodia harmless against any claim, demand, or proceeding arising from your use of, or any dispute with, an Installer or other third-party service provider, including reasonable legal costs.
7. This Does Not Reduce Gixodia’s File Obligation
For clarity, this policy limits Gixodia’s responsibility only for third-party installation, connection, and support. It does not relieve Gixodia of its core obligation to provide a working, licensed Software file as described in your Software Subscription & Service Agreement. If the Software file itself is faulty and Gixodia cannot resolve it, our Refund Policy continues to apply.
8. Relationship to the Agreement
This policy supplements and forms part of the Software Subscription & Service Agreement (see Section 9C, "Third-Party Installation & Support") and should be read together with our Terms and Conditions, Risk Disclaimer, and Refund Policy. In the event of any conflict regarding installation and support responsibility, Section 9C of the Agreement and this policy control.
9. Contact
If you have questions about this policy, contact us at support@gixodia.com. For installation or technical-setup help itself, you will be directed to the independent third-party service company that provides those services.
Version History
- v1.0 (2026-06-26): Initial publication. Establishes that installation, account connection, configuration, deployment, and hands-on technical support are performed by an independent third-party service company; that Gixodia is a software house responsible only for providing a working licensed file; and that Gixodia is not responsible for the installer’s acts, mis-installation, damage, downtime, or financial loss. Mirrors Section 9C of the Software Subscription & Service Agreement.